Refund policy

Return and Refund Policy

Last updated: July 29, 2026

Overview

At FaithVybe, all products are made to order through our print-on-demand partner, Printful. Because each item is custom-produced specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged or Defective Items

If your order arrives damaged, defective, or with a printing error, we will make it right. Please contact us within 30 days of delivery at [your email] with your order number and a clear photo of the issue. We will arrange a free replacement or issue a full refund at our discretion.

Wrong Address / Unclaimed Packages

If an order is returned to sender due to an incorrect address provided at checkout or an unclaimed package, you will be responsible for the cost of reshipping. We are not liable for orders delivered to an incorrectly entered address.

Lost Packages

If your package is lost in transit, please contact us and we will work with Printful to investigate and resolve the issue, including a replacement or refund if confirmed lost.

Order Cancellations

Orders can only be cancelled within 24 hours of purchase, before they enter production. Once an item is in production, it cannot be cancelled.

Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method.

Contact Us

For any questions, please reach out to us at support@faithvybe.com.